"We value our customers deeply. We send our customers a short video of their products just before packaging to confirm quality & correct products.
Only after the customer's approval the package is shipped.
So, we do not offer refund, return or exchange.
All sales are final.
In event that a product arrives damaged, the customer must contact customer service within 6 hours of receipt of order, with a unboxing -uncut video proof.
Customers must share us unboxing -uncut video proof, order number, photos of the issue and a screenshot of your order confirmation e-mail for us to initiate the process.
We will either replace the item, or issue store credit.
The final decision lies with Seema Clay Jewelry.& we reserves the right to refuse all returns, reshipments, and refunds."